Pay range: $61,089.00 - $91,624.00 salary, varies on experience.
Surgical Services - Bend & Redmond, Oregon

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Patient Services Supervisor

REPORTS TO POSITION: Clinic Manager

DEPARTMENT: Varies depending on the clinic

DATE LAST REVIEWED: January 2023

OUR VISION: Creating Americas healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: St. Charles Health System operates numerous lines of clinical service including Primary Care, Urgent Care, Medical Specialties, Womens Health, Post-Acute Care, Hospital Medicine, Emergency Medicine, Behavioral Health, Cardiovascular Services and Cancer Services. We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.

POSITION OVERVIEW: The Patient Services Supervisor, under the guidance of the Clinic Manager, is accountable for the daily operations of a multi-provider clinic. This position provides day-to-day oversight of office management activities and coordination/integration of the Center of Care business plan into the office practice. The major functions of this position will focus on daily operations, communication and support, employee relations, resource management and analysis, operational analysis, and quality improvement.

This position will directly supervise assigned office caregivers in the clinic.

ESSENTIAL FUNCTIONS AND DUTIES:

Responsible for the day-to-day business office operations of the clinic including development and administration of policies and procedures, regulatory compliance, documentation, collections, billing, materials management, day-to-day staffing, and staff development.

Delegates administrative tasks and projects to office staff.

Supports the implementation of various clinic work plans to comply with organizational and clinic goals.

Implements clinic business and operational policies and procedures within St. Charles Heath System administrative guidelines.

Responsible for regular monitoring, accountability, and meeting of operational targets for all areas within span of control.

Formulates, initiates, institutes, and supervises sound human resource, business, and operational practices.

Provides leadership, direction, training, and guidance to clinic staff for which he/she is responsible.Assists staff in defining their continuing educational needs.Promotes teamwork as a means of improving communication, issue identification and problem solving.

Serves point of contact for patient complaints and escalates to clinic manager as necessary.

Demonstrates, promotes, and maintains focus on patient centered care, and demonstrates the importance of the organizational mission and its vision.

Ensures that financial and operational goals are achieved. Has a comprehensive understanding of all components of the billing function.

Considers new lines of business and revenue, and coordinates development with leadership.

Assists new provider in setting up his/her practice. Works with administration to develop marketing plan for new providers.

Assists with A/P invoice processing and purchasing oversight.

Maintains current knowledge of St. Charles Health System computerized Practice Management and EMR systems, and network functions.Has clear understanding of the use of CPT and ICD-9/10 codes.

Provides oversight to coding, charge, and payment capture.Assists with implementation of St. Charles Health System billing policies.

Establishes and maintains effective relationships and communication channels with physician and caregivers, through regular meetings and both written and verbal communications.Facilitates and/or coordinates clinic staff meetings.

Participates in organizational committees and meetings, sometimes held off-site.

Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals.

Monitors and ensures all direct reports are current with compliance and safety requirements.Implements and manages all organizational safety directives and goals.

Provides and oversees teams delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.

Supports the vision, mission, and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High school diploma or GED.

Preferred: Additional training or education in Medical Office Management.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Valid Oregon drivers license and ability to meet SCHS driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.

Preferred: N/A

EXPERIENCE:

Required: Three (3) years experience with navigating electronic medical record and practice management systems such as scheduling, registration, and hospital billing processes.

Preferred: One (1) year leadership experience. Familiarity with MGMA standards.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

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Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

Yes

Job Family:

SUPERVISOR

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time:

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