Overview

The Business Systems Analyst 2 maintain the Kaiser Permanente Northwest Region's data marts and production reports. This position plays a critical role primarily focusing on user alignment with our business intelligence and reporting tools. This involves translating business rules into system configuration, understanding how data is created, and administration of data systems. Improves health care delivery by demonstrating great communication and collaboration skills with business customers and managers, data and reporting team members, and IT infrastructure. Provides technical support to maintain business systems, ensuring that KPNW business information needs are met.

As a Business Systems Analyst 2 you will serve a key role in supporting the Corporate Development Systems Management and Clinician Scheduling teams. This position will contribute to the implementation of innovative new data systems and produce high-quality reports and dashboards using Tableau or other similar software that our business partners can utilize to make informed data-driven decisions. The ideal candidate will have experience with business processes, customer experience, data development, analysis, and communicating insights.

If you are passionate about improving performance, building a data infrastructure, and producing business insights that have significant impacts - come join our team!

This is a hybrid position that is a blend of working both remotely and in office. Must reside in the Northwest Service Region (Oregon or Washington).

Join Our Medical Group

Northwest Permanente is a self-governed, physician-led, multi-specialty group of 1,500 physicians, surgeons, and clinicians, caring for 630,000 members in Oregon and Southwest Washington. Kaiser Permanente is one of the nation's preeminent health care systems, a benchmark for comprehensive, integrated, value-based, and high-quality care.

Major Accountabilities

• In collaboration with KPIT and business clients, maintain information applications to meet business requirements
  • Participate on project teams to develop/enhance business information systems
  • Ensure integration with other business applications, and consistency with established data/information standards
  • Work collaboratively with operations and KPIT staff to implement workflow or system improvements necessary to meet business information needs and user requirements
  • Apply business area and system knowledge to research and remediate system problems
  • Develop and maintain system documentation including but not limited to business specifications, process flows and desk procedures
  • Coordinate/conduct user acceptance testing, to ensure application meets business requirements and supports efficient workflow
  • Develop user documentation and related materials. Assist with user support and training as needed
  • Participate in periodic review to identify application improvements needed to support evolving business needs
• Following specifications, develop or enhance applications that combine data from existing sources, tailored to specific user groups and business needs. Develop system documentation. Ensure consistency with established data and application standards
• Information analyst duties, e.g. conduct analysis and make recommendations to business unit based on findings of analysis
• Data analyst duties, e.g., help define business rules applicable to the development of the application
• Perform other duties as requested

Minimum Qualifications

• BS/BA degree in a quantitative or technical discipline, or equivalent knowledge and experience
• Familiarity with relevant service delivery/insurance/finance business units
• Proven team skills including the following attributes: efficient, collaborative, candid, open, and results-oriented
• Process flow and desk procedure development and documentation
• Development of business specification documentation
• Proficiency in the use of current software and exposure to SAS/SQL, Oracle and Teradata, and Microsoft Office including visio
• Proven ability to conduct, interpret and communicate quantitative/qualitative analysis
• Ability to support formal training programs for system users
• Strong interpersonal and communication skills (1:1, peer, multi-disciplinary group, presentations, written)

Minimum Required Experience

• 3 years of relevant analytical/business system support experience
• 1 year experience with current software, listed above

Preferred Qualifications

• Specific and broad knowledge of KPNW operations and relevant business systems and data sources such as KP HealthConnect Hyperspace and Clarity

Preferred Experience

• 5 years of analytical experience at KPNW
• Expertise in assigned business unit (service delivery, insurance, finance)

Equal Opportunity Employer

At Northwest Permanente, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Northwest Permanente believes that equity, inclusion, and diversity among our employees are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.