Overview

This Organizational Performance Consultant is skilled in change management, physician/administrator leadership coaching and development, delivering interventions designed to bolster patient care experience, Organizational culture, and staff engagement. For change management, this individual would serve as the lead consultant across a portfolio of projects and strategic initiatives to develop and deliver change management strategies at project and program level. It will design and oversee and/or guide change/transition management training curriculums for projects and strategic initiatives. This individual will develop and deliver physician and staff leadership curriculum aligned with the Organization's culture and needs as well as deliver coaching, process consultation, and various facilitation. Other responsibilities include working knowledge and experience in using analytics to conduct clinical, departmental, and administrative team assessment and professional development to create, analyze, implement, and evaluate Northwest Permanente's (NWP) organization development resources and performance improvement measures that result in improved performance in quality, service, and cost measures within the health care delivery system at NWP.

Join our medical group

Northwest Permanente is a self-governed, physician-led, multi-specialty group of 1,500 physicians, surgeons, and clinicians, caring for 630,000 members in Oregon and Southwest Washington. Kaiser Permanente is one of the nation's preeminent health care systems, a benchmark for comprehensive, integrated, value-based, and high-quality care.

Responsibilities

Major Responsibilities / Essential Functions

• Develop and deliver change management strategies and plans at program and project level ensuring that metrics are aligned with organizational business objectives
• Executive coaching and leadership development for NWP Physician and Administrative leaders
• Coaching and training for all NWP Physicians to bolster care experience both in person and virtual patient encounters
• Identify, address, and improve human performance gaps for NWP. Develop new curriculum, training, and other solutions to address those gaps with a focus on engagement, culture building, and Equity, Inclusion, and Diversity
• Facilitation, conflict resolution, mediation, and other Organizational Development interventions
• Delivery of all CME & PD curriculum including leadership development, professional development, clinician-patient communication, conflict resolution, and negotiation

Qualifications

Minimum Education

• Bachelor's Degree, preferably in Organizational Psychology, Organizational Development or Education or equivalent education and experience

Minimum Work Experience

• Minimum of five (5) years professional experience in Organizational Development

Additional Requirements

• Demonstrated proficiency and skills in performance consulting, gap analysis, curriculum design, professional development, conflict resolution, and adult education and training

Preferred Education

• Master's or Doctorate degree in Organizational Psychology, Organization Development or Education
• Master's or Doctorate degree in Health Care Administration

Preferred Work Experience and Qualifications

• Minimum seven (7) years professional experience in Organizational Development
• Minimum five (5) years professional experience working in hospital, medical and/or health sciences settings
• Ability to work and consult effectively across a diverse and complex medical population encompassing wide diversity of skills and performance levels
• Experience partnering with physician and medical leadership and their teams to improve their overall effectiveness
• Experience with administering and utilizing assessments including but not limited to the HOGAN, DiSC, Strength Finders
• ICF Coaching Certification
• Certified Change Management Professional
• Project Management Professional Certification

Equal opportunity employer

At Northwest Permanente, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Northwest Permanente believes that equity, inclusion, and diversity among our employees are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.