The SCMG Administrative Director of Surgical Specialties, in a dyad relationship with the SCMG Clinical Division Director of Surgical Specialties, provides operational leadership for the Division. The current services in this division include the preoperative medicine clinic, the Bend based trauma surgery program as well as the Redmond based general surgery clinic, with outreach clinics in Madras and Prineville. Services within the Division may change over time as the needs of the business change. Together with the Clinical Director, the Administrative Director is responsible for the planning, design, development, implementation and evaluation of the Surgical Specialties Division strategies and operations in all of St. Charles Health System’s True North domains. The Administrative Director, in collaboration with their dyad partner, is also accountable for operating the Clinical Division in compliance with all applicable policies of St. Charles Health System and its medical staffs. This position directly manages other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
(May perform additional duties of similar complexity within SCHS as required or assigned)
Dyad Relationship: As the business professional member of the dyad, the Administrative Director is primarily responsible for the provision of administrative services; revenue management; operating expense management; capital planning and allocation; development, implementation and evaluation of staffing models; operations performance reporting; supply chain management; and support systems services.
The Administrative Director is also responsible for supporting the Clinical Division Director in oversight of the quality of clinical professionals and of the clinical work across all components, sections, and clinics of the Division, as well as for management of physician and team productivity; for clinical innovation; for compliance; for development, implementation, evaluation, and improvement of clinical pathways and models of care; and for relationships with referring physicians.
Experience: we delight our patients, their families, and our community
Achieve top percentile ranking in surveys of patient experience, with particular emphasis on dimensions of patient experiences with administrative teams
Ensure provision of comprehensive clinical and support services
Optimize physical environment, from the patients’ perspectives, at the Division’s sites of care
Lead the redesign and implementation of patient journey mapping across the continuum of care to achieve compassionate care delivery during illness episodes and across a lifetime of care experiences
Plan, design, develop and implement preventive and curative services for the Division, in consultation with communities and patients throughout the St. Charles service areas and partnership regions of Central Oregon
Foster community relations and ensure effective communications for patients in respect to both preventive and curative clinical services.
Delivery: we provide innovative, world-class care when and how you need it
Ensure access to care “close to home”: identify and address needs of communities
Expand access by wider application of telemedicine and remote monitoring technologies
Advance the roles of patients as partners in care through systematic implementation of Shared Decision-making Models
Assure highest level of care with accreditations by specialty organizations
Systematically implement standards of practice that achieve or exceed benchmarks for patient access
Strengthen ties with the appropriate academic institutions for teaching and research collaborations
In collaboration with St. Charles Health System leadership, plan, design, develop and implement a 5-year plan for the Department’s services under the demographic assumptions underpinning population growth projections.
People: we inspire and empower talented caregivers (100% engaged staff)
Achieve top percentile ranking on surveys of caregiver engagement and resilience
Clarify, communicate and reinforce performance management expectations
Ensure that every caregiver is empowered as a leader and as a team member through robust and systematic deployment of the principles of workforce inclusion and diversity
Give voice to caregivers by facilitating and coaching at regularly-scheduled meetings of team, both within and across disciplines
Conduct annual performance reviews
Create close collaboration between the Surgical Specialties service line and each respective hospital leadership team where surgical services are provided
In partnership with the Clinical Director, provide a role-model for teamwork and leadership
With support from the SCMG Office of Professional Services, plan, design, develop and implement the Department’s Physician and Professional Work Force Development plan so that
Each physician and advanced practice professional has a current career development plan, and
The Department retains and develops an excellent clinical work force to meet community needs
Oversee Ongoing Professional Practice Evaluation and Focused Professional Practice Evaluation for each member of the Department
Cultivate relationships with professional training programs and professional societies as sources for recruiting
Safety: we protect the safety of all we serve and each other (zero patient and caregiver harms)
Assure safe and evidence-based delivery of the Division’s clinical services
In collaboration with the St. Charles Health System Office of Quality and Patient Safety, plan, design, develop and implement a Patient Safety Program founded on the principles of patient safety science.
Plan, design, develop and implement a culture of safety at each of the Department’s care delivery sites to ensure vigilance in patient care.
Affordability: we address the cost of care (reduce cost of care)
In collaboration with Clinical Director develop, implement and achieve an annual financial plan for department. Should financial performance fall short of plan, develop and implement countermeasures to get back on track
Evaluate the need for additional or replacement capital equipment and incorporate into financial plan
Implement evidence-based, redesigned care paths to eliminate the internal and external failure costs of poor quality
In collaboration with the SCHS Population Health team, implement evidence-based models for addressing social determinants of health in the care of patients
Optimize processes for addressing financial barriers to care
Develop Social Service metrics for timely enrollment in OHP for eligible patients
Support Social Service identification of financial barriers
Cultivate philanthropic support for supportive service programs not covered by insurance
Decrease time and expense of travel for care
Quality: we deliver patient-centered care that ensures best outcomes
Plan, design, develop, implement and evaluate evidence-based care paths across all of the Division’s sites of care in St. Charles Health System
Lead clinic staff in learning performance improvement tools and methods
Measure and report care outcomes, and benchmark against best practices
Participate as a leader in accreditation surveys and programs
Participate in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver.
Provide and maintain a safe environment for caregivers, patients and guests. Conduct all activities with the highest standards of professionalism and confidentiality.
Deliver first-rate customer service and/or patient care in a manner that promotes goodwill, and is timely, efficient and accurate, and courteous.
Comply with all applicable laws, regulations, SCHS policies and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all health system’s investigations and proceedings.
Model respect, professionalism, and kindness in accordance with the ACTS of Excellence
Required: Bachelor’s degree in healthcare administration, business administration or related field.
Preferred: Master’s degree in healthcare administration, business administration or public administration.
Required: Valid driver’s license and the ability to meet SCHS driving requirements.
Preferred: Commitment to start the process toward certification as a fellow in the appropriate professional organization (American College of Medical Practice Executives and/or American College of Healthcare Executives) within first year in position. Or other comparable program/certification
Required: Seven (7) years of related experience in healthcare. Five (5) years management experience.
Preferred: Demonstrated leadership experience in integrated delivery system medical group or faculty practice departments. Demonstrated experience in business development and in the design and development of multi-specialty surgical departments. Epic EMR software experience.
Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.
Strong team working and collaborative skills.
Ability to multi-task and work independently.
Attention to detail.
Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
Intermediate to advanced proficiency with Electronic Medical Record systems.
Intermediate in Microsoft applications (Word, Excel).
Internal Number: R1008799
About St. Charles Health System
About St. Charles Health System
With four hospitals and more than 220 employed medical providers, St. Charles Health System is the largest provider of medical care in Central Oregon. We take our role in our communities seriously and have pledged to work with our partners to achieve our vision: Creating America's healthiest community, together.
St. Charles Health System began in 2001 as Cascade Health Services when St. Charles Medical Center in Bend merged with Central Oregon District Hospital in Redmond. Today, St. Charles owns and operates medical centers in Bend, Redmond, Prineville and Madras.
Our medical centers in Bend and Redmond are accredited by The Joint Commission. St. Charles Bend is Oregon's only Level II Trauma Center east of the Cascades. St. Charles Prineville and St. Charles Madras are critical access hospitals that are well regarded in their commitment to modern, progressive health care.
A private, nonprofit Oregon corporation, we're Central Oregon's largest employer with more than 4,300 caregivers in Bend, Madras, Redmond, Prineville, Sisters and La Pine combined. More than 350 active medical staff members and approximately 200 visiting medical staff m...embers also make it possible for St. Charles to deliver a wide range of excellent care in a compassionate, healing environment.